FAQs
FAQs
How frequently do I need to get an eye-test done?
We recommend that you get an eye-test every six months. Stop by our store closest to you and get our zero error 20 step eye test done. You can even schedule an eyetest on our website.
How many days will it take to make & deliver my spectacles?
The delivery of an order for a pair of frames, sunglasses or ready readers usually takes between 3-5 working days and about 5-7 working days for an order with powered lenses. We can’t wait for you to receive your new pair!
How do I find out the Status of my order?
Your order details can be found in the ‘My orders’ tab on your account page. You can also reach out to our customer support via chat or call. An SMS/ Email will also be sent to you with the tracking details once the order has been dispatched.
How do I upload my lens power details?
On selecting the frame and the lens, you can proceed with your regular purchasing process and place your order. Once the order is placed, you will find an option to add or upload your prescription details. You can use the same to provide your power details as well. You can reach out to us at any step and we will make sure your buying process is smooth.